Privacy Policy

Privacy Policy

Embrace Co respects your privacy and is committed to protecting your personal and health information. This policy explains how we collect, use, store and share your information in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles and the Health Records Act 2001 (Vic).

What information we collect

To provide safe and personalised care, we may collect:

• your name, date of birth, contact details and address
• your health history, symptoms, medications and lifestyle information
• pathology and test results
• notes from your consultations and your treatment plans
• payment and booking details.

How we collect it

We collect your information directly from you through intake forms, consultations, email and our online booking system. With your consent, we may also receive information from other health practitioners or pathology providers involved in your care.

How we use it

We use your information to:

• assess your health and provide treatment
• prepare and update your treatment plans
• arrange pathology testing or supplements as part of your care
• manage bookings, payments and communication with you
• meet our legal and professional obligations.

When we share it

We will never sell your information. We only share it:

• with your consent, such as with your GP, specialist or another practitioner
• with pathology laboratories or suppliers when needed for your care
• with the trusted service providers we use to run our clinic, such as our booking and practice management system [Cliniko] and payment provider, who are required to keep your information secure
• when required or permitted by law.

How we store and protect it

Your records are stored securely in password-protected systems. Documents containing your health information are shared with you securely, and we take reasonable steps to protect your information from loss, misuse and unauthorised access. Health records are kept for the period required by law, then securely destroyed.

Accessing or correcting your information

You can request a copy of your records or ask us to correct information you believe is inaccurate by emailing hello@embraceco.com.au. We will respond within 30 days.

Privacy concerns

If you have a concern about how your information has been handled, please email hello@embraceco.com.au and we will respond within [14] days. If you are not satisfied with our response, you can contact the Health Complaints Commissioner (www.hcc.vic.gov.au, 1300 582 113) or the Office of the Australian Information Commissioner (www.oaic.gov.au).

Last updated: [October 2026]