Terms and Conditions

Embrace co supplies Goods to its clients (“Clients”). By purchasing Embrace co, you hereby agree to be subject to these Terms and Conditions.

The content of the pages of this website, including product details and pricing, is for your general information and use only. It is subject to change without notice.

We may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website, and any products, services or information available through this website, from the date of the publication of the revised terms and conditions on this website. It is your responsibility to check this page regularly to ensure you are familiar with the current version.

Code of Conduct:

Cassidy Rendell, Naturopath at Embrace co. understands that health practitioners not within the ambit of the Australian Health Practitioners’ Regulation (AHPRA) must follow the Code of Conduct. 

Payment Terms:

Purchasing a service or product from Embrace co involves collection of certain payment and billing data by our third-party partners. Data collected may include but is not limited to your name, credit card number, security code, expiration date, billing address and postcode. 

Payment for Goods must be made at checkout either by payment through PayPal or Credit Card. Embrace co will provide you notice of any changes to the price for Goods. Embrace co reserves the right to apply freight charges or delivery fees on Goods requested by you. The freight charges or delivery fees will be advised in advance. Title and property in all Goods remain vested in Embrace co until full payment is received. 

All transactions are processed in Australian Dollars (AUD) and includes Goods and Services Tax (GST) of 10% unless otherwise specified. All prices displayed on the Website are subject to change without notice, including offering promotional, discount or higher prices. The valid price at any time is that published on the Website at the time of purchase. Prices on the Website may differ from those published elsewhere and by third parties. 

Credit card payments will attract a Merchant Service Fee (MSF) of 2.4% for Visa or MasterCard and 3.4% for American Express. Payments through PayPal will attract a MSF of 2.4% of the price of the transferred amount. Embrace co reserves the right to make changes to the MSF by giving notice to you.

Shipping:

Items will be shipped in 3-5 business days from when they are ordered via Aus Post based on weight. We will contact you via email with an order confirmation and tracking information. 

For questions on orders that have been shipped, please reference your Aus Post tracking number. Once an order leaves our hands, it enters the domain of Aus Post, and the order is no longer in our care or control. If you have concerns about late or lost packages please email us and we will try our best to assist, however ultimately, delivery issue must be taken up, and resolved with Aus Post.

Orders are shipped to the address provided. Orders shipped to incorrect addresses will not be reshipped or refunded.

For questions and information about your order and more shipping details please contact us at hello@embraceco.com.au 

Disclaimer:

The statements made on this website have not been evaluated by the TGA (Australian Therapeutic Goods Administration). The products sold on this website are not intended to diagnose, treat, cure, or prevent any disease. The information provided on this website or by Embrace co is not a substitute for a face-to-face consultation with your doctor or healthcare provider and should not be construed as personalised medical advice. We provide this information for educational purposes only.

Embrace co does not claim to be a medical professional. None of its products claim or intend to treat, diagnose, prevent, or cure any disease. Embrace co is not liable for any unintended effects related to the use of its products. Please consult with your trusted healthcare professional before using herbal supplements.

Embrace co will not be liable for the way you use the Goods provided to them. To extent permitted by law, you hereby expressly exclude Embrace co from any liability for consequential loss or damage incurred in connection with the provision or use of the Goods. This does not affect liability of Embrace co which cannot be excluded or limited at law.

All online content on this website, www.embraceco.com.au, is solely provided for informational purposes, and should not replace the advice and knowledge of a health care professional. 

Service Policies

Booking Policy

Bookings for Holistic wellness consultations can be done by phone or online via the bookings page. A confirmation email/appointment reminder will be sent within 48 hours of the scheduled appointment. Upon booking, payment is required, and certain payment and billing data will be collected by our third-party partners. 

By booking you are consenting to the Embrace co booking policy.

Payment and Booking:

All consultation fees are to be paid upfront at the time of booking, or as stated by Embrace co 

Non-Refundable:

The consultation fees are 100% non-refundable under any circumstances.

Appointment Changes:

Clients have the option to reschedule their consultation within policy, but this is only permitted once within a 6-week period from the original booking date.

Rescheduling Procedure:

To reschedule, clients must notify Embrace Co at least two days prior to the originally scheduled consultation date. Notifications must be made through email.

Rescheduled Consultation Date:

The rescheduled consultation must take place within the 6 week period from the original booking date. Failure to do so will result in the forfeiture of the total consultation fee.

Forfeiture:

If a client fails to attend the rescheduled consultation or does not adhere to the rescheduling terms, the initial consultation fee will be forfeited, and no refunds will be issued.

Cancellation:

In the event of a cancellation (as opposed to rescheduling), the initial consultation fee is not refundable.

Client Intake Forms:

Embrace co, kindly request new clients complete the Initial Client Intake form for both Naturopath consultations 48 hours prior to scheduled appointment. Client Intake forms will be emailed to clients at the time of booking an initial appointment. In the case when an intake form is not completed prior to the scheduled appointment, it will need to be completed during a consultation at the expense of their own consultation. With consideration and respect for our practitioners and other clients, no extra time will be allocated to compensate for lost time and full consultation fees will be charged.

Pricing Policy:

Pricing of services may change at any time, and discounted consultations are only available at the lower price during the detailed time of sale.  

Email Policy: Emails should only be used for:

Rescheduling appointments.

Requesting supplement top-ups.

Sending pathology results ahead of consultations.


For all other matters, please book a consultation to discuss your needs.

Consultation Etiquette:

At Embrace co, we kindly ask that you please have respect for our staff, facilities and processes at all times. We ask that you please return required Initial Client Intake forms 48 hours before your appointment and login to TeleHealth call 5 minutes prior to appointment time. This will ensure your consultation will run for the full allocated time, as additional time will not be offered to late arrivals, and 100% of the service fee will be charged.

Behaviour:

Embrace co will not accept or tolerate any form of aggressive or inappropriate behaviour, comments, or gestures. At the discretion of the practitioner, the consultation will be end immediately and the client will incur 100% of the fee. 

Exceptions:

Embrace Co reserves the right to make exceptions to these terms and conditions on a case-by-case basis at its sole discretion.

Notification of Changes:

Any changes to these terms and conditions will be communicated to clients in writing or through the contact information provided at the time of booking.

By booking a consultation with Embrace Co, you agree to these terms and conditions. Please make sure to review them carefully before proceeding with your booking.

For any questions or clarifications regarding these terms and conditions, please contact us at hello@embraceco.com.au

Intellectual Property:

All content on this website, unless credited or stated otherwise, has been created by Cassidy Rendell. Please respect our business rights and avoid copying any content found on this website.