Terms and Conditions

 Embrace co supplies Goods to its clients (“Clients”). By purchasing Embrace co, you hereby agree to be subject to these Terms and Conditions.

The content of the pages of this website, including product details and pricing, is for your general information and use only. It is subject to change without notice.

We may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website, and any products, services or information available through this website, from the date of the publication of the revised terms and conditions on this website. It is your responsibility to check this page regularly to ensure you are familiar with the current version.

Code of Conduct

Cassidy Rendell, Holistic Herbalist at Embrace co. understands that health practitioners not within the ambit of the Australian Health Practitioners’ Regulation (AHPRA) must follow the Code of Conduct. 

Payment Terms

Purchasing a service or product from Embrace co involves collection of certain payment and billing data by our third-party partners. Data collected may include but is not limited to your name, credit card number, security code, expiration date, billing address and postcode. 

Payment for Goods must be made at checkout either by payment through PayPal or Credit Card. Embrace co will provide you notice of any changes to the price for Goods. Embrace co reserves the right to apply freight charges or delivery fees on Goods requested by you. The freight charges or delivery fees will be advised in advance. Title and property in all Goods remain vested in Embrace co until full payment is received. 

All transactions are processed in Australian Dollars (AUD) and includes Goods and Services Tax (GST) of 10% unless otherwise specified. All prices displayed on the Website are subject to change without notice, including offering promotional, discount or higher prices. The valid price at any time is that published on the Website at the time of purchase. Prices on the Website may differ from those published elsewhere and by third parties. 

Credit card payments will attract a Merchant Service Fee (MSF) of 2.4% for Visa or MasterCard and 3.4% for American Express. Payments through PayPal will attract a MSF of 2.4% of the price of the transferred amount. Embrace co reserves the right to make changes to the MSF by giving notice to you.

Shipping

Items will be shipped in 3-5 business days from when they are ordered via Aus Post based on weight. We will contact you via email with an order confirmation and tracking information. 

For questions on orders that have been shipped, please reference your Aus Post tracking number. Once an order leaves our hands, it enters the domain of Aus Post, and the order is no longer in our care or control. If you have concerns about late or lost packages please email us and we will try our best to assist, however ultimately, delivery issue must be taken up, and resolved with Aus Post.

Orders are shipped to the address provided. Orders shipped to incorrect addresses will not be reshipped or refunded.

For questions and information about your order and more shipping details please contact us at hello@embraceco.com.au 

Refunds and Exchanges

Due to the nature of the products, returns will not be accepted. We will only replace items that are damaged.

Please read ingredients carefully, some ingredients may interfere with certain medications, it is best to consult a medical professional before use. If you find yourself unhappy with a product, please contact us and we will do our best to work it out. We will offer store credit (of the product cost) towards another purchase. 

Disclaimer

The statements made on this website have not been evaluated by the TGA (Australian Therapeutic Goods Administration). The products sold on this website are not intended to diagnose, treat, cure, or prevent any disease. The information provided on this website or by Embrace co is not a substitute for a face-to-face consultation with your doctor or healthcare provider and should not be construed as personalised medical advice. We provide this information for educational purposes only.

Embrace co does not claim to be a medical professional. None of its products claim or intend to treat, diagnose, prevent, or cure any disease. Embrace co is not liable for any unintended effects related to the use of its products. Please consult with your trusted healthcare professional before using herbal supplements.

Embrace co will not be liable for the way you use the Goods provided to them. To extent permitted by law, you hereby expressly exclude Embrace co from any liability for consequential loss or damage incurred in connection with the provision or use of the Goods. This does not affect liability of Embrace co which cannot be excluded or limited at law.

All online content on this website, www.embraceco.com.au, is solely provided for informational purposes, and should not replace the advice and knowledge of a health care professional. 

Service Policies

Booking Policy

Bookings for Holistic wellness consultations can be done by phone or online via the bookings page. A confirmation email/appointment reminder will be sent within 48 hours of the scheduled appointment. Upon booking, payment is required, and certain payment and billing data will be collected by our third-party partners. 

Pricing Policy

Pricing of services may change at any time, and discounted consultations are only available at the lower price during the detailed time of sale.  

Cancellation Policy

At Embrace co, we strongly value our client’s time, thus appreciate your mutual respect for ours along with other clients. Taking this in mind, Embrace co has a strict 24-hour cancellation policy. Cancellations that fall within 24 hours of the scheduled consultation will result in 50% of the total fee.

Appointment Changes

Clients may re-schedule Holistic wellness consultations sessions up to 24 hours prior to a scheduled appointment. Please contact us directly for appointment changes. Re-scheduling appointments that fall within 24 hours prior to the consultation will be based on the client’s discretion and may result in 50% of the fee. Failure to attend an appointment will unfortunately result in 100% of the fee. 

If for any reason a practitioner cannot attend an appointment due sickness or unforeseen circumstances, the client will be advised as soon as possible. Embrace co offers the client option to re-schedule or a full refund.

Client Intake Forms

Embrace co kindly request new clients complete the Initial Client Intake form for Wellness consultations 24 hours prior to scheduled appointment. Client Intake forms will be emailed to clients at the time of booking an initial appointment. In the case when an intake form is not completed prior to the scheduled appointment, it will need to be completed during a consultation at the expense of their own consultation. 

With consideration and respect for our practitioners and other clients, no extra time will be allocated to compensate for lost time and full consultation fees will be charged. 

Consultation Etiquette

At Embrace co, we kindly ask that you please have respect for our staff, facilities and processes at all times. We ask that you please return required Initial Client Intake forms 24 hours before your appointment and arrive login to zoom account 10 minutes prior to appointment time. This will ensure your Wellness consultation will run for the full allocated time, as additional time will not be offered to late arrivals, and 100% of the service fee will be charged.

Behaviour

Embrace co will not accept or tolerate any form of aggressive or inappropriate behaviour, comments, or gestures. At the discretion of the practitioner, the consultation will be end immediately and the client will incur 100% of the fee. 

Intellectual Property

All content on this website, unless credited or stated otherwise, has been created by Cassidy Rendell. Please respect our business rights and avoid copying any content found on this website.